Customer policies
Carleton Place, ON
Clear before we start.
These terms explain booking confirmation, upfront payments, cancellations, weather changes and refunds.
Booking confirmation
- A preferred date submitted online is a request, not a confirmed appointment.
- A booking is confirmed only after Green & Co accepts it in writing and any disclosed upfront payment is completed.
- Arrival times are service windows. Weather, traffic and earlier jobs can affect the exact arrival time.
- Customers must provide safe access to the property and disclose hazards, pets, locked gates or site restrictions before the visit.
Payments
- All prices and payments are in Canadian dollars unless the written quote says otherwise.
- The amount due, what it covers and whether it is a deposit or full payment will be shown before checkout.
- Card and bank details are collected by the connected payment provider. Green & Co does not store full payment credentials on this website.
- Additional work or materials require customer approval before they are added to the final invoice.
Customer cancellations
- Cancel or reschedule at least 24 hours before the confirmed service window for a full refund of the service payment.
- For cancellations with less than 24 hours notice, a disclosed booking deposit may be retained to cover reserved time.
- Special-order materials already purchased may be deducted only when they were disclosed and approved before purchase.
- No cancellation term limits rights provided by Ontario consumer protection law.
Weather and company changes
- Outdoor work may be moved when weather or site conditions make the job unsafe or likely to damage the property.
- If Green & Co cancels and cannot offer a suitable replacement date, the unused service payment will be refunded.
- Snow, storm and seasonal work may use route windows rather than exact appointment times when this is disclosed at booking.
Refunds
- Approved refunds are returned to the original payment method whenever possible.
- Payment providers and banks control posting times. Most refunds should appear within 5 to 10 business days after approval.
- Completed work is handled through the written quote, service agreement and applicable consumer rights.